Website Terms and Conditions

Thank you for visiting Yonderbound! We highly value your trust in choosing us for your online travel needs. We respect your right to privacy in the online world when you use our websites and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us. This Privacy Policy applies to all of our services, whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the "Website"), in accordance with our Website Terms and Conditions. Details relating to our use of cookies on our Website are set out in our Cookies Policy. By using the Website, you are accepting the terms of this Privacy Policy and you consent to the processing of your personal data by Yonderbound for the purposes specified below.

It is important that you are informed that Travelplace SA (which operates the Yonderbound Website) is the Data Controller of your personal information and is registered as a data controller with the UK Information Commissioners Office, care of Yonderbound's UK trading company called Yonderbound Limited (who is Travelplace SA's data processor).

Personal data collected by Yonderbound

We only collect personal information that you want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and email address as well as indirect information such as cookies (in accordance with our Cookies Policy), connection and system information. To the extent available, we would also collect reservation preferences and smoking preference. This information is required to process, book and complete your reservation. We process payments to pass on to providers through our payment gateway on the Website, however we do not store any of your credit card details and payment information is processed in accordance with this Privacy Policy and our Terms and Conditions.

Yonderbound may also process data about your computing device such as IP address, browser type, and (for users of our service through a mobile or other tablet or user device) Unique Device Identifier, operating system, application version and latitude/longitude. This may be done, for example, to identify your geographical locations for the purposes of detecting information for price conversions and information required for currency conversion on the Website as well. These data are typically non-identifying or anonymised, but may nevertheless be considered personal data either by themselves or when combined. In these cases the data will be processed in accordance with European data protection law.

You may want to give us your email address, name, telephone number etc. so that we can provide you with information on the products/services featured on our Website, enter you into any competitions or surveys, or just keep you updated about exciting Yonderbound developments that you are interested in. We will store any such information provided to us in accordance with this Privacy Policy (and the Cookies Policy, where relevant) and data protection laws established in the UK.

Registration

When you use the Website as a general user, we use the personal data collected about you to provide you with access to the Website and to information contained on the Website. This includes viewing details of our services and our use of cookies for the purposes of providing the Website functionality to you as indicated in our Cookies Policy. This includes, but is not limited to, details of the location of your IP address for the purposes of triggering the functionality in the Website which returns details of prices to you (including the currency converter and payment details relevant for particular countries), and for making bookings if you wish to simply book services on the Website without becoming a registered user. Any personal data collected will be stored and used in accordance with this Privacy Policy and our Cookies Policy.

Where you register with the Website to become a registered user, you create an account with Yonderbound for the purposes of us providing our online services to you, including allowing you access to the facility to create your own YonderBox and share information with those people you nominate, to allow your participation in the Monetization Service where you choose to do so, as well as to enter in your details for making bookings as a registered user. In this instance, Yonderbound shall store and use your personal information in accordance with this Privacy Policy and our Cookies Policy. When you create a user account then you will be sent an email to the email address you provided at the time of registering, so that you can click on the link provided in that email to authenticate your account.

Security

Yonderbound takes all necessary measures to keep your personal information private and secure. Only authorised Yonderbound staff, Third Party companies (i.e. service providers) staff or our business partners' authorised staff (who have contractually agreed to keep all information secure) have access to your personal information. All Yonderbound staff who have access to your personal information are required to adhere to the Yonderbound Privacy Policy and all authorised Third Parties who have access to your personal information have signed privacy and non-disclosure agreements. In addition, contracts are in place with third-party companies that may have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, Yonderbound maintains a secure IT environment and has the appropriate technical and organisational measures in place to prevent unauthorised access to your personal data (i.e. hacking).

Fraud Prevention

When you place a booking or reservation on the Website, Yonderbound passes information about you to the "Fraud Expert" solution. Your personal data is processed by Ingenico e-Commerce Solutions SPRL being the controller, for the purpose of preventing and combating fraud (determining risk levels associated with transactions, detecting and managing any resulting alerts, informing merchants to allow them to take decisions, "human" reviews of transactions with a specified level of risk, modelling of the score).

Your personal information is passed to the authorised departments of the Ingenico e-Commerce Solutions entities involved in the processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.

In submitting a booking or reservation you acknowledge that a fraud may give rise to the recording of certain personal data relating to you in a dedicated file managed by Ingenico e-Commerce Solutions SPRL. The purpose of such file is to retain a trace of previous frauds, in particular to provide information for criteria used to evaluate transaction risks and the scoring templates used for this purpose. The recording of your data in this file may also lead to you being assigned a higher risk level in the event of any subsequent booking or order placed with a merchant that is active in the same type of industry/sector and that is using the Fraud Expert solution, and consequently could potentially lead to the rejection of your booking or reservation placed through the Website.

According to the provisions on the protection of personal data, you have the right with respect to the Fraud Expert solution to query, access and correct your data, as well as the right to object, for a legitimate reason, to this processing of your data. To exercise this right, you can send a letter to: Ingenico e-Commerce Solutions SPRL - Legal department "data protection" Boulevard de la Woluwe 102 - B-1200 Brussels (Belgium), or send an email to: privacy@ecom.ingenico.com, accompanied by a signed copy of proof of identity.

By submitting a booking or reservation through the Website, you consent to your personal information being collected and processed as set out above.

Control over your personal data

You always have the right to access personal data held about you by us. You can request a copy of your personal data by emailing us at: privacy@yonderbound.com . Yonderbound has the right to request you pay a fee of £10 to meet Yonderbound's costs in providing you with details on the personal data we hold about you.

You can ask us anytime to remove your personal data from our database just by writing to privacy@yonderbound.com, and not to process your personal data for marketing purposes - you should indicate which type of marketing you would prefer not to receive from us in the future at the time of your request (ie, email or other marketing methods).

If your personal data is not correct, we will change it upon receiving a request from you emailed to privacy@yonderbound.com

Why we process your personal data

Yonderbound processes your personal data in accordance with this Privacy Policy for the following purposes and the purposes set out in this Privacy Policy:

  1. Storing your travel choices in the Yonderbox and making information available relating to your Yonderbox, as chosen by you. For example, if you wish to make your Yonderbox available to the public, or to a chosen group of contacts (eg, through your Facebook profile), then your personal data (including, but not limited to, your profile name, user name and / or photograph) will be made available through the Website for the audience as chosen by you to view the contents of your Yonderbox.
  2. Participating in the Monetization Service, if you choose to do so. For example, emailing you to notify you of any Yondercredits earned as a result of travel booked through content displayed on your Yonderbox, notify you of any cancelled travel that was booked through content displayed on your Yonderbox and processing your personal information for any redemption by you of Yondercredits earned when you choose to redeem your Yondercredits on your bookings.
  3. Participating to the Yonderfund activities, which will be governed by separate terms and conditions. Please be aware that if you participate in Yonderfund activities, that these will mostly be undertaken through Facebook and the rules applicable to the use of your personal data for such use will be subject to the rules of Facebook or any other social media activity where your personal data is collected and used in accordance with their rules.
  4. Making reservations directly with providers via Yonderbound and taking payments from you on behalf of providers.
  5. Evaluating your stay at a location booked through Yonderbound, and placing this evaluation on the Website (where you have provided us with your consent to do so).
  6. Informing you about interesting offers (where you have provided us with your consent to do so).
  7. Your personal data might be used to detect fraud and/or other illegal acts aimed at Yonderbound.
  8. We might ask you for your feedback and your help in improving Yonderbound.
Transfer to third parties

Yonderbound will never share your personal information with any Third Party business organisation that intends to use it for direct marketing purposes unless you have given us specific permission to do this.

Yonderbound may share your personal information with the following selected Third Parties but only in the strictly limited circumstances set out below or elsewhere in this Privacy Policy:

  1. Third Parties (such as our internet service providers) who help us administer this Website. Some of these business partners may be located outside the country where you accessed this Website and by using this Website you agree that such information can be passed for these Third Parties in such countries, for the purposes of providing this Website to you. These Third Parties must at all times provide the same levels of security for your personal information as Yonderbound and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Yonderbound.

  2. Data processors: We may use service providers to send reservation information to providers electronically. Processing by these third parties takes place under our instruction. These parties are bound by data processing agreements and confidentiality agreements.

  3. The providers you booked with: For the purpose of completing your booking we will disclose your name and contact details, as well as other information supplied by you that is relevant to your booking, to the relevant accommodation with which a booking is made. We will only provide those elements to the provider that are required for it to process your reservation. This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area ("EEA") and by providing Yonderbound with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. The information collected may also include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and any relevant documentation to you), your email address and telephone number (if Yonderbound needs to contact you about your booking urgently), and the same details of those in your party.

  4. Government bodies and law enforcement agencies if we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Yonderbound or its customers and the public.

  5. We may, in a few limited circumstances, supply your personal information to potential acquirers of Yonderbound business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information, Yonderbound complies with the applicable local laws.

  6. We may disclose your personal information to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as may be required for operating our business within the group and for the provision of the Website.

Which countries will your personal information be sent to and why?

Yonderbound is a global company (and its group of companies is also global) and your personal information may be transferred across international borders in order to provide our services to you. As mentioned above, your personal data may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Yonderbound group located in different countries. Yonderbound takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location.

The server that makes this Website available may be located outside the country from which you have accessed this Website. Our main hosting provider for most Yonderbound websites is based in the United Kingdom or Ireland, using Amazon EU facilities. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it acts only on Yonderbound instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

Spamming

Spamming is where unsolicited emails are sent to you containing advertisements or marketing related materials without your consent.

Yonderbound never sends SPAM emails. Yonderbound itself uses an anti-SPAM tool to protect our employees from SPAMMING. Sending emails without consent is illegal in many countries. Yonderbound will not use your personal information (including your email address) for direct marketing or follow-up communications unless you give us your express and clear permission. This is called "OPT-IN" consent.

Also, Yonderbound does not share your personal information with any Third Party companies who will use your personal information for SPAM mails.

The Website gives you the opportunity to receive marketing information by email. Every email sent by Yonderbound will give you the opportunity at any time to stop receiving marketing emails.

If for some reason you believe you have received SPAM e-mail from Yonderbound please inform us immediately at privacy@yonderbound.com

How long does Yonderbound keep my personal information for?

Yonderbound may store the personal information that you send to us via this Website or other methods in its databases such as its Customer Relationship Marketing database. Your personal information will be kept by Yonderbound only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Yonderbound services or stop using this Website. After this period, your personal information will be deleted from all systems in the Yonderbound.

We may contact you after any stay you have had where your booking has been made through the Website, to suggest you provide feedback on the service provider following your stay. This will be via email, however you are not obligated to provide such feedback if you do not want to.

We remind you that you have a right to have your personal information deleted at any time. Just write us at privacy@yonderbound.com

What is Yonderbound's policy on children using and communicating with our websites?

We believe that it is highly important to protect the privacy of children online and encourage parents or guardians to spend time online with their children to participate in and monitor their internet activities.

Yonderbound is a general audience website and does not offer services directed to children. Should a child whom we know to be a child sends personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

We recommend that parents/guardians regularly check and monitor their children's use of e-mail and other online activities.

Please make sure that your child does not give us personally identifiable information online without asking your permission.

All users of the Website and those who make a booking using our Website must be over 18 years old in order to interact or transact through the Website. You therefore confirm and represent that you are over 18 years old and have sufficient authority to bind themselves (and all members of any party of people booking services through our Website) to a contract for the provision of services to them.

Does Yonderbound link to other Third Party websites and what happens to my personal information when this linking happens?

Yonderbound links to other websites to offer you an opportunity to review connected and interesting information related to Yonderbound. These Third Party websites are outside of our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these Third Party websites before you submit any personal information.

In addition, if you place a link or details of another third party's website within a comment box (for example, to give feedback or pass details of that website to those who have access to your Yonderbox), or linked to your profile on any other website (eg, Facebook, Twitter or other social media page or third party website), then by doing this you provide your consent to Yonderbound including that information to make reference to you on the relevant sections of the Website and to include details (including your profile name, pictures, etc) that feature on those other websites or pages within your Yonderbox, including providing that information to those people who have access to the contents of your Yonderbox, as indicated by you on the Website.

What happens to my personal information when I email a Yonderbound web page to someone else?

Our Website may provide you with the opportunity to email a web page address to another person. For this feature to work, we may need to collect your email address and/or the email addresses of those you send the web page to. Email addresses collected in this way are not used for any purpose other than to fulfill your request. These email addresses are not stored and are deleted immediately after your request is fulfilled.

What happens to my personal information if I participate in an online survey from Yonderbound through this Website?

From time to time, we may ask our Website visitors to answer survey questions. Surveys generally will relate to the content of the Website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers (as collected in accordance with our Cookies Policy) but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for Yonderbound internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others including media.

Why do I have to accept the terms of this Privacy Policy?

Yonderbound is a global company that uses the Internet to collect and process your personal information. This naturally involves the processing and transmission of your personal information across borders.

This Privacy Policy provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this Website and to send your personal information to Yonderbound or not.

Therefore, by browsing this Website and communicating with us, you acknowledge and agree to our processing of your personal information (including your name, contact information, profile information, cookies, connection and system information) in the manner set out in this Privacy Policy (and in the respect of cookies, in the manner set out in our Cookies Policy).

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional personal information (name, address and email address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.

At Yonderbound we have tried to anticipate some of your questions on our Privacy Policy, which we have set out above. If you have any additional question, regarding this Privacy Policy, please contact Yonderbound at privacy@yonderbound.com and we will be pleased to assist you with any additional questions you may have.

Can Yonderbound change the terms of this Privacy Notice?

Yonderbound is entitled to change the way it collects, stores, transmits and processes or uses the personal information it collects about you, or make changes and corrections to this Privacy Policy. The terms of the Privacy Policy as at the time your personal information was collected will apply to you, subject to any changes to the Privacy Policy that may have been made when any further personal information is collected from you. Please check this page from time to time to ensure that the correct version of this Privacy Policy is viewed by you and you can then see any changes that may have been made and how these may affect you.

Which address(es) is(are) available for me to contact Yonderbound if I have other questions regarding my personal information?

Yonderbound is owned by Travelplace SA which is a private limited liability company, incorporated under the laws of Luxembourg and has its offices at 9-11 Rue De Louvigny, L-1946 Luxembourg. If you have any suggestions or remarks about this Privacy Policy, please send an email to privacy@yonderbound.com